Terms of Service
Effective Date: 16 January 2026
Last Updated: 16 January 2026
Version: 1.0
1. Agreement to Terms
By accessing or using ScopeShift ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Provider: ScopeShift Ltd, registered in England and Wales
Customer: The individual or entity subscribing to the Service
2. Service Description
ScopeShift is a cloud-based software platform for managing variation orders in construction projects, including:
- Variation order creation, tracking, and approval workflows
- Mobile application for field operatives (Android)
- Photo capture, signature collection, and document management
- Time and materials tracking
- Client portal for approvals
- PDF generation and email/WhatsApp notifications
- QuickBooks and Xero integration (optional)
- Advanced dashboard and analytics
Service Availability:
Target Uptime: 99.5% monthly uptime (excluding scheduled maintenance)
Scheduled Maintenance: 2:00 AM - 5:00 AM UK time with 48 hours notice
3. Subscription Plans and Pricing
Starter
£39/user/month
- 7-stage VO workflow
- Mobile app (Android)
- Web portal
- PDF generation
- Email notifications
- Up to 100 VOs/month
Professional
£69/user/month
- All Starter features
- Client portal
- QuickBooks/Xero CSV export
- Enhanced photo management
- Templates
- Up to 500 VOs/month
Enterprise
£99/user/month
- All Professional features
- Time & materials tracking
- WhatsApp/SMS notifications
- Advanced analytics
- Unlimited VOs
- Dedicated account manager
Billing Cycle: Monthly or Annual (10% discount on annual plans)
VAT: Prices exclude VAT. VAT will be added where applicable (UK standard rate: 20%)
4. User Responsibilities
Account Security
You are responsible for:
- Maintaining confidentiality of account credentials
- All activities under your account
- Notifying us immediately of unauthorized access
Acceptable Use
You agree NOT to:
- Violate laws or regulations
- Infringe intellectual property rights
- Upload malicious code (viruses, malware)
- Attempt to breach security measures
- Reverse engineer or decompile the software
- Resell or sublicense the Service without authorization
5. Intellectual Property Rights
Our Intellectual Property
We own the ScopeShift software, source code, designs, trademarks, and all intellectual property rights in the Service. You receive a non-exclusive, non-transferable, revocable license to use the Service during your subscription term.
Your Content
You own all data and content you upload (variation orders, photos, documents). You grant us a license to store, process, and display your content to provide the Service. We do NOT claim ownership of your content.
6. Limitation of Liability
IMPORTANT LIABILITY LIMITS
Liability Cap: Our total liability to you for all claims shall not exceed the total fees paid by you in the 12 months immediately preceding the claim.
Excluded Damages: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
Exceptions (Unlimited Liability): Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, gross negligence, or violation of your data protection rights.
7. Termination
Termination by You
You may cancel anytime via Settings → Billing → Cancel Subscription. Access ends at the end of your current billing period.
Monthly: No refund
Annual: No refund for unused portion (unless termination for breach)
Termination by Us
We may terminate immediately if you breach these Terms, fail to pay fees (10 days past due), or engage in illegal activities.
For Cause: Immediate termination, no refund
Without Cause: 90 days notice, prorated refund
Data Upon Termination:
Within 30 days of termination, you may export your data. After 30 days, we will delete your data (except as required by law - 7 years for construction records).
8. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of England and Wales.
Jurisdiction: The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.
Pre-Litigation Resolution: Before initiating litigation, parties will attempt to resolve disputes through good-faith negotiation (30 days).
9. Contact Information
General Support
Legal Questions
Email: legal@vomanagementsystem.com
Data Protection
Email: dpo@vomanagementsystem.com
Billing Questions